Terms of Service

1. Acceptance of Terms

By accessing, browsing, registering an account, or otherwise using the Rhinover platform ("Service") available at rhinover.com, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. Description of the Service

Rhinover provides a cloud-based CRM and sales execution platform offering contact management, deal pipeline tracking, SLA monitoring, web journey intelligence, and autonomous sales communication workflows. Features and services may be modified or improved from time to time without prior notice.

3. Accounts and Tenant Security

To access the platform, you must create an organization account. You are responsible for maintaining the strict confidentiality of your account credentials, API keys, and session tokens. You must immediately notify Rhinover of any unauthorized use or security compromise of your workspace.

4. Acceptable Use Policy

You agree not to use the Service to:

• Distribute unsolicited bulk email ("spam") or violate applicable anti-spam legislation including the CAN-SPAM Act and GDPR.
• Impersonate any person or entity or misrepresent affiliation with an organization.
• Reverse engineer, decompile, or attempt to extract the source code of the underlying infrastructure.
• Interfere with or disrupt the integrity or security performance of the platform or its network servers.

5. Third-Party Integrations & OAuth

The Service enables integration with third-party providers including Google Workspace (Gmail), Microsoft 365 (Outlook), Exotel, Twilio, and LLM providers (OpenAI, Anthropic, Google Gemini). Your use of third-party services is governed by their respective terms and policies. When connecting Google services, your data is processed strictly in accordance with the Google API Services User Data Policy as outlined in our Privacy Policy.

6. Proprietary Rights & Customer Data

You retain 100% full ownership of all data, customer records, leads, and content uploaded or created within your workspace ("Customer Data"). Rhinover claims no intellectual property rights over your Customer Data. Rhinover owns all rights, title, and interest in the platform software, user interface design, logos, and underlying technology.

7. Fees and Subscriptions

Certain features of the Service are offered under subscription plans (Free, Starter, Pro, and Enterprise). Fees are billed in advance on a recurring monthly or annual basis. You may cancel your subscription at any time through the Billing Settings in your workspace.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Rhinover, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption arising out of your use of or inability to use the Service.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. When material changes are made, we will provide notice by updating the "Last updated" date and sending an advisory to registered account administrators.

10. Contact Us

Questions regarding these Terms of Service should be directed to our legal and customer support team: