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Architecture, Telephony & Pricing FAQs

Detailed, factual answers regarding Rhinover's speed-to-lead countdown engine, Indian Exotel cellular bridging, RhinoSDK visitor capture, and our anti-per-seat flat-rate subscription models.

Q.01

What is Rhinover?

Rhinover is an affordable, customizable speed-to-lead CRM and sales operating system. It helps growing teams capture website visitors instantly with RhinoSDK, respond within minutes using countdown SLAs, make 1-click Exotel or Twilio phone calls, and dispatch automated WhatsApp messages without paying per-seat software taxes.

Q.02

What makes Rhinover the best affordable and customizable CRM?

Unlike legacy CRMs (like HubSpot or Salesforce) that charge hundreds of dollars per user per month and lock custom objects behind enterprise tiers, Rhinover offers a modern, customizable TypeScript CRM with flat-rate pricing. You get full control over custom properties, stages, dwell SLAs, and direct engineering access to build bespoke business modules.

Q.03

How does Rhinover's speed-to-lead SLA engine work?

When an inbound prospect submits an inquiry, Rhinover assigns the lead and starts a real-time countdown timer (e.g. 15 minutes for warm leads, 5 minutes for hot leads). Unlike basic form alerts, the clock only stops when a real outbound connection is verified (such as an answered Exotel/Twilio phone call, sent email, or logged meeting). If a rep fails to make contact before time expires, managers receive an automatic breach notification.

Q.04

Does Rhinover support Exotel and Twilio for 1-click calling?

Yes. Rhinover features dual-provider native telephony. Indian outbound sales teams can use Exotel to bridge phone calls directly to reps' cellular phones with local Caller IDs and zero latency, while international teams can use Twilio for browser-based WebRTC VoIP. Every call automatically generates a call duration log, saves the audio recording, and records notes directly to the contact and deal timeline.

Q.05

What is RhinoSDK and how does it capture website leads?

RhinoSDK is a lightweight, 1-line JavaScript snippet you paste onto any website or landing page. It tracks visitor intent, captures form inquiries, computes lead temperature, creates the deal record in Rhinover instantly, assigns it via round-robin, and kicks off the first-response SLA clock in milliseconds.

Q.06

Can Rhinover send automated WhatsApp messages to new leads?

Yes. Rhinover includes an inbound WhatsApp auto-responder template engine. When a prospective client submits a form via RhinoSDK, Rhinover instantly greets them on WhatsApp using personalized template tags like {{firstName}}, {{companyName}}, {{requirement}}, and {{slaMinutes}}.

Q.07

What are stage dwell-time SLAs?

Stage dwell SLAs track how long an opportunity has stagnated in a specific pipeline stage (e.g. max 24 hours in 'Demo Scheduled' or max 48 hours in 'Proposal Sent'). If a deal stays in a stage past the configured limit, Rhinover flags it as Breached (Stagnant), alerts sales leadership, and highlights pipeline bottlenecks so deals don't slip through the cracks.

Q.08

How does Rhinover compare to HubSpot, Salesforce, and Zoho?

HubSpot and Salesforce penalize growth with steep per-seat fees ($90–$150/user/month), expensive onboarding contracts, and rigid modules that require third-party consultants. Zoho is often slow and clunky. Rhinover provides a clean, modern Next.js interface, native telephony and WhatsApp rails, strict speed-to-lead SLAs, and flat pricing with direct engineering customization.

Q.09

Is Rhinover free to start?

Yes. Rhinover offers a ready-to-use CRM that businesses can sign up for and start using immediately. Upgraded self-serve plans provide expanded team members and advanced automation, while custom CRM engineering is available as a bespoke engagement.

Q.10

Can Rhinover replace spreadsheets and legacy software?

Yes. Rhinover replaces messy Google Sheets and Excel trackers with linked records for contacts, companies, and deals, drag-and-drop Kanban pipelines, task queues, and automated activity timelines, giving your entire team a single source of truth.

Q.11

Can Rhinover migrate data from our existing CRM?

Yes. We support clean CSV imports for contacts, companies, and deals, as well as hands-on concierge data migration from HubSpot, Pipedrive, Salesforce, or spreadsheets.

Q.12

What industries benefit most from Rhinover?

Any high-intent B2B or consumer sales organization where fast response times determine win rates—including professional services, recruitment agencies, real estate developers, education and immigration consultants, financial brokers, and high-ticket SaaS sales teams.

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